FAQ & troubleshooting
Quick answers to the most common questions.
My document is not showing in my records
New captures land in the Inbox as drafts first. Open the Inbox tab, review, and tap Post, then it appears in Documents.
Kira did not read the amount correctly
Just fix it in the Inbox before posting, the data on the right is fully editable. A clearer, well-lit photo also helps.
How do I find one specific receipt?
Use the search box on the Documents tab: type a vendor, amount, note or reference number. You can also open Profit & Loss and tap any line to see the documents behind that figure.
I deleted a record by mistake
Nothing is truly deleted. Open the Documents tab, expand "Deleted records" at the bottom, find it (it shows who deleted it and when), and tap Restore.
Is it free?
New accounts get 50 free documents to try, no card needed. After that, pick a plan (Starter RM28, Pro RM98, Premium RM288) based on how many documents you process.
Can my accountant import the file directly?
Yes, that is the whole point. Set up the mapping once (Handoff tab), then export or email AutoCount, SQL Account, Xero, QuickBooks or CSV.